Términos y condiciones de la reserva
General terms and conditions of the reservation
The
processing of a reservation through the website www.scooters-lloret.com,
implies the express acceptance by the client of each and every one of the
general conditions that are considered an integral part of the reservation and
are completed with the legislation specific applicable.
Reservations and returns
At the time
of making the reservation, a 50% deposit is made by secure payment by credit
card, the amount of which is indicated on the corresponding payment page, and
is not considered firm until such deposit is made. The rest of the payment must
be made at the beginning of the provision of the service, considering otherwise
the reservation as canceled, according to the conditions detailed in the
section of cancellations. The customer will receive the details of their
reservation by e-mail, along with a number that will identify (locator), all
related data.
The
transaction will be made in EUROS. The I.V.A. It is included in all prices.
Customer responsibility
When making
the reservation, the client is fully and exclusively responsible for the
accuracy of all the information stated. In case of checking its incorrectness,
it could cause the cancellation of the reservation.
Cancellations
At all
times the customer can desist from the services requested or contracted, being
entitled to the refund of the amount that had been paid from the deposit
previously provided, provided it is made before 7 days, but this amount will be
lost if it is made after the 7 days.
In
exceptional cases, the deposit paid for reasons of force majeure will be
refunded, which must be communicated through the e-mail address
reservas.lloret@gmail.com, providing the relevant documentation.
GENERAL CONDITIONS OF RENT - RENTAL AGREEMENT
The
following are general conditions of the rental agreement concluded between the
company
(hereinafter
E-SCOOTERS) and client. The identification details of both parties are listed
on
page 1 of
the Contract.
ARTICLE 1.
USE AND STATE OF VEHICLE
1.1 The
client receives the vehicle described on page 1 of the contract, in perfect
working condition, with its documents, tires and accessories (helmet, electric
charge card, key tags, etc) and promises to keep and drive the vehicle in compliance
with the Circulation Code and in accordance with the specifications of the use
of the type of vehicle outlined in the office desk that the client acknowledges.
The damage caused to the rented vehicle shall be paid in accordance with the
list of damage displayed at the counter of the office desk that the Customer
also acknowledges. It is explicitly prohibited to the renter to change any
functional technical characteristics of the vehicle, the keys of the vehicle,
the equipment, the accessories and/or spare parts of the vehicle, as well as
any modifications of the exterior and/or interior appearance of the vehicle
(unless express written authorization from E-SCOOTERS). We will charge 15€ for
each missing corporate sticker of the scooter and/or accessories, and 15€ for
each extra sticker found on the scooter / accessories.
1.2 The
vehicle may only be driven by the renter himself or the person specified as an
additional driver in the rental contract and/or in any appendix with the
condition of the driver being 16 years of age or older for vehicles of 50cc
(accompanied by a legal representative) o 18 years of age in case of vehicles
of 50 cc and 21 years old (with more than 3 years of car license) in the case
of vehicles over 50 cc and are in possession of valid driving license and in
effect, and must exchange the driving license issued abroad when so required by
current legislation.
1.3 It is
forbidden to leave the city area or driving on the highway with a scooter 50cc.
The renter can circulate outside the city or highway with a 125cc up to 100km
starting from the shop where the vehicle was rented, taking into account that this
is the distance covered by the Road Assistance and included in the price of the
rental. For assistance outside this radius, the extra costs should be borne by
the renter. These limits do not apply to the Balearics.
1.4 It is
forbidden to transport the vehicle on board of any ship, train, truck or plane
(unless expressly authorized written by E-SCOOTERS).
1.5 It is
forbidden to leave the Spanish territory with the rented vehicle.
1.6 Any
damages caused by the renter due to breach of any of the conditions stipulated
in this article or caused by the use of the vehicle in contravention of any
condition of this agreement and/or due to any usage other than the usage defined
in the rental contract by the lessor, authorizes the lessor to withdraw the
vehicle from the renter and to bill and charge him the corresponding repair
costs or other costs resulting from occurred damages by means of a previous
written notice to the renter 5 days in advance.
1.7 If the
scooter gets lost or robbed, the Client must present the keys of the scooter
and the police theft complaint, otherwise the excess does not apply and the
client must assume the whole cost of the vehicle.
ARTICLE 2.
PRICE, DURATION AND EXTENSION OF RENTAL
2.1 The
rental price corresponds to the price indicated in the rental contract and has
been established according to the General Valid Tariff (with reference to
services, charges and taxes) and the initial rental price agreed with the
renter at the moment of signing the contract, according to the selected tariff.
2.2 The
rental price includes the obligatory general liability insurance of vehicles.
2.3 The
deposit meant to cover any damage arising from this contract will be returned
to the customer only when E-SCOOTERS finds that there is no concept to deduce
from it under the
provisions
of the General Conditions. Hired extras (GPS, Wifi) have their own deposit as specified
in the contract, and is paid separately.After correctly return of the scooter
by the renter to the shop from where it was originally rented, E-SCOOTERS will
return the deposit to the same card (if the rental period is less than 28 days)
or by PayPal or bank transfer to the bank account of the renter (if the rental
period exceeds 28 days). Transfer costs can be from 3 € to 17 € (depending on
the renter's bank account charges) and are borne by the renter.
2.4 In any
case the deposit paid at the beginning of the rental can be used for an
extension of it. In the event that the client wants extend the rental period,
the client has to obtain prior express authorization of E-SCOOTERS and
immediately pay the additional amount for such an extension.
2.5 The
renter shall return the vehicle at the agreed return date, time and place
specified in the contract. The return of the vehicle in a different place from
the initially specified or a late return, without previous agreement of
E-SCOOTERS, implies an additional fee of 50 euros on the renter’s charge apart
from the cost of the extra days. The client must present a copy of the contract
and the keys for any exchange or return.
2.6 The
service is considered finished once the vehicle and the keys have been handed
over to
E-SCOOTERS, in office hours at the shop it was rented, and under the conditions
stipulated in the contract.
2.7 In the
Balearic Islands, the long-term rentals have a minimum stay of 3 months.
Otherwise, a penalty of full deposit will be applied.
ARTÍCULO 3.
PAYMENTS
3.1 The
client agrees to pay to E-SCOOTERS:
a) The
amount resulting from the implementation of the General Tariff and the initial
price specified in the contract according to the selected tariff, corresponding
to the time period, insurance, additional equipment and complementary services
(conditions as stipulated), such as the applicable charges and taxes.
b) The
corresponding amount of all fines or penalties and the corresponding sanctions
for any kind of infringement against the legislation which may happen to the
renter while driving the rented vehicle, as well as the charges for the delay
of payment by the lessee and the judicial and out of court fees which may occur
to the lessee as a consequence of the above stated cases. In case of fines,
E-SCOOTERS will charge 30€ to the client for the administrative procedures.
c) The
amount of 50€ in the case that a E-SCOOTERS employee’s presence is required at
a tow pound in order to reclaim a vehicle that has been impounded. In addition
the client shall also be responsible for payment of the fine derived from the
scooter impound by local authorities that will be charged directly on the
credit card of the client.
d) The
amount of any damages caused by the lessee for whatever reason deriving from
the circumstance of having caused disadvantages to third parties or to the
lessor regardless of being insured. In the case of the lessor being insured, it
is the lessor´s obligation to return to the lessee the amount that would have
been charged in the absence of any insurance policy, after the lessor receives
payment from the insurance company.
3.2 The
payments of the costs specified in paragraph 3.1 are to be made by credit card,
cash or bank transfer. If the case should arise that the lessee does not pay
the aforementioned costs within 24 hours since occurred, the lessor has the
right to deduct those costs from the deposit and make a claim judicially or
extra judicially without further formalities.
3.3.
E-SCOOTERS can modify its monthly official rates and communicate it by electronic
means only, using the contact information valid email address provided by the customer
upon signing the contract. Such changes will be officially published on the
website of the company at any time, and the customer will be informed at least
two weeks in advance, being applicable from the next month's rent. These
changes will not affect the contracts with permanence.
3.4 All
monthly rental payments will be made in advance. The renter is obliged to
always carry a copy of the contract up to date as this is required by law to
rent. If the delay exceeds
five days
from the date of renewal, E-SCOOTERS may renew the contract for a period equal
to the previous one, having the right to claim the resulting payment as well as
a surcharge of €10.
3.5 The
monthly payment cannot be split: Once the renter decides to rent additional
days to his monthly contract, one of the following options should be applied:
the official daily rental rates or the entire monthly rental rate. Payment
cannot be fractionated.
3.6. There
is a monthly limit of kilometers included in the monthly fee stipulated in the
contract. The charge for exceeding this limit is 0,1 € per additional
kilometer.
ARTICLE 4.
INSURANCE, THEFT, LOSS AND DAMAGE TO THE VEHICLE
4.1 The
rental price includes liability insurance covering damage to third parties and
passengers without existing excess or maximum responsibility (Basic Coverage).
It does not include theft insurance, total or partial loss, damage (or any
other prejudice) suffered in own vehicle or in their luggage, goods or personal
items carried in the vehicle, for any reason, whether by vandalism or road
accident, or personal injury.
4.2
Additionally, the client can purchase additional medical insurance for the
driver, including the driver medical care forup to 6,000 €.
4.3 For
other risks (theft, loss, damage to the vehicle) there is an excess or maximum
responsibility to be paid by theclient if 500€ for Standard category, 750€ for
Plus category and Quad and 1.500€ for Premium category. Loss or damageof the
accessories (keys, helmets, etc.) and hired extras (GPS, Wifi, Top case,
Helmet, gloves, Windshield, Blanket, etc.)are not covered by the excess and are
charged according to the General Price List.
4.4
Additionally, the renter may purchase extra insurance reduction cover to 150€
(Standard category) or 300€ (Plus category) in case of damages to the vehicle
and 0€ in case of theft. Quads and Premium category are exempt from this clause.
Loss or damage of the accessories (keys, helmets, etc.) and hired extras (GPS, Wifi,
Top case, Helmet, gloves, Windshield, Blanket, etc.) are not covered by the
excess and are charged according to the General Price List.
4.4.1 The
client can contract the extra 'Comfort Pack' which includes coverage for: keys loss,
error in the refueling of the scooter, flat tire, courtesy vehicle. In case of
loss of keys, error in the refueling or flat tire, the customer has to call the
store where the vehicle was rented.
4.4.2
Having contracted the 'Comfort Pack', the customer can have courtesy vehicle in
each case: revision, breakdown by error of refueling, flat tire, as long as the
customer is up to date with the daily / monthly payments.
4.4.3 No
courtesy vehicle will be delivered if, in case of accident, the customer has not
submitted the documentation referred to in 8.1. No courtesy vehicle will be
delivered if, in case of damages caused by the customer, the customer has not
paid the value of the repair, according to the General Price List.
4.4.4
E-SCOOTERS reserves the right to admission for contracting the extra 'Comfort
Pack'.
4.5 The
maximum liability (excess) and the coverage of the 'Comfort Pack' shall not
apply if the customer does not fulfill the established in the Article 1 and
Article 8 of the General Conditions. In these cases the customer assumes full
responsibility for the consequences and agrees that E-SCOOTERS removes the
vehicle, terminate the contract and charge it the corresponding amounts.
ARTICLE 5.
ROAD ASSISTANCE
5.1 If the
bike cannot be driven, or cannot be started, the customer has to call the
company roadside assistance. This number is also found in leaf instructions
along with documentation of the bike or on a sticker on the handlebars of the
bike.
5.2. The
road assistance service is included in the rental price and covers a distance
of 100 km from the store where it was rented. For assistance outside this
radius, the cost of the road assistance service shall be borne by the customer.
The renter agrees not to leave the scooter until the roadside assistance tow
truck has arrived at the place at which the scooter has broken down to take it
to the shop from where it was rented.
5.3.
E-SCOOTERS shall charge 50€ to the customer if the renter misuses the roadside
assistance service: (I) lost keys or helmets, (II) lack of gasoline or electric
charging, (III) yellow safety button, (IV) rescue of the vehicle from unpaved
or unsuitable for driving roads, or ignorance of the proper functioning of the
scooter include misuse.
5.3.1. In
case of having contracted the extra 'Pack Comfort', no penalty to be applied in
case of lost keys, error refueling, or flat tire.
ARTICLE 6.
MAINTENANCE AND REPAIR
6.1 The
Customer is not authorized to order the repair of the vehicle, unless authorized
by E-SCOOTERS.
6.2 It is
customer’s responsibility to stop the vehicle when a malfunction of the vehicle
is detected and contact E-SCOOTERS or the road assistance service.
6.3 For
long term rentals, the client agrees to personally bring the scooter for
inspection to the E-SCOOTERS Shop when the scooter reaches the number of kilometers
that are indicated on the sticker found inside the seat of the scooter or on a
sticker on the handlebars of the bike.
A
non-compliance with this rule results in a fine of 100€ and makes the renter
responsible for damages the scooter might suffer. In order to make sure your
revision is made on time and to reduce the waiting period we recommend to call
200 km before and make an appointment at our E-SCOOTERS Shop. E-SCOOTERS keeps
the right to exchange the rented scooter or to claim it back, and to replace it
with a scooter of similar characteristics, depending on availability.
6.4 The
customer has no right of courtesy vehicle during the time of the mechanical
check, which can reach up to 2,5h, except in cases where the customer has
contracted extra 'Pack Comfort'.
ARTICLE 7.
FUEL
7.1 The
fuel consumed during the rental period is paid by the customer.
7.2
Customer must refuel the vehicle with the correct type of fuel, otherwise the
Customer shall be responsible for the costs incurred in the transfer and / or
repair of damage produced in the vehicle by misfuelling, except in cases where
the customer has contracted extra 'Pack Comfort'.
7.3 The
scooter has to be returned with the same gas level as previously marked in the contract.
If the scooter is not returned with the same gas level, E-SCOOTERS will charge
10€.
ARTICLE 8.
INCIDENTS
8.1 In the
case of an accident with the rented vehicle, the customer shall submit to the
shop where the vehicle was rented, the Declaration of Accident (blue form
located inside the seat of the scooter with other documents) duly completed by
the two parties involved no later than 48 hours from the time of the accident,
except in cases of force majeure justified, and in any case always before the
end of the rental. Incomplete or illegible Declaration of Accident are not
accepted, and if so, will become Customer's responsibility to pay damages of the
vehicle.
8.2
Non-delivery by the renter to E-SCOOTERS of the Declaration of Accident, will
involve a minimum charge of 50 €, payable to E-SCOOTERS, whatever the cost of
the damage to the vehicle at the time of its return. This amount in any case
may be altered by E-SCOOTERS and also applies where extra insurance has been
taken by the renter at the time of rental. In any case, the deposit will be
retained until the renter has clarified which party is responsible for the
accident and, therefore, who is responsible for the damages to E-SCOOTERS
vehicle
8.3 If in
case of an accident, the vehicle is not suitable for driving, E-SCOOTERS it
will retain it until completion of the formalities of damage expertise. In this
case, the customer has no right to courtesy vehicle.
ARTICLE 9.
MODIFICATIONS OF THE RENTAL AGREEMENT
The General
Conditions and the remaining provisions of the rental agreement may only be modified
by written agreement signed by both parties.
ARTICLE 10.
ELECTRONIC PROCESSING OF PERSONAL DATA
The renter
authorizes the electronic processing of the personal data that appears in this contract,
which are necessary for the contracted service as well as for the offer and
conclusion of a contract for other products and services by the lessor. The
renter has the right to access, correct and cancel his personal data by a
petition in writing to the lessor at scooters.lloret@gmail.com. The renter also
authorizes the lessor to cede his data to companies of the group, to his
franchising companies or to others with whom the lessor collaborates for the
best rental service of vehicles, resident either in Spain or abroad, respecting
the Spanish legislation of the protection of the personal data.
ARTICLE 11.
APPLICABLE LEGISLATION AND JURISDICTION
11.1 The
present contract will be valid and interpreted according to the Spanish laws.
11.2 Issues
concerning this contract between the lessor and the renter will fall within the
competence/jurisdiction of the Spanish courts of the city the contract has been
signed in, to which both parties submit.
In
accordance with the requirements of current Spanish legislation on the
Information Society and Electronic Commerce, users are informed of the social,
tax and registration data of the entity:
Registered Office
Lloret de Mar
17310 Girona
Tax Identification Code (C.I.F.)
B55345698
Electronic address
Scooters.lloret@gmail.com
Customer Service
+34 972 372 371
+34 685 12 08 39